© 2018 by Mildred & Co. 

SHIPPING POLICY

how can I find out about where you ship to?

We ship all over Australia and International.

shipping costs:

Australian standard shipping costs $11.55 

Express: $14.55 

Tote Bag delivery: $8.55

Customer pick up in Macedon, Victoria: Please confirm via email if you wish to do this so that we can arrange a time and date. Please remember you will need ID and delivery code details for pick up.

free shipping:

Free shipping over $100 in AU.

Free shipping for tote bag orders over $45.

taxes and duties:

Mildred&Co are not responsible for any possible taxes or duties which may be applied by customs. This is the responsibility of the customer.

Please be aware that if you are purchasing online from outside of australia, you may be charged customs duties and taxes. these duties and taxes are not included in the price of the goods and are not included in the overall shipping cost. 

when will my order arrive?

We dispatch orders within 3 business days and shipping times are estimated between 3-7 business days depending on your location in AU.

International customers vary between 5-25 days depending on location.

any problems or queries with your order

Mildred&Co want you to have the best online experience for shopping so please provide us with any issues or feedback and contact us via email.

mildredandco.creatives@gmail.com

RETURN & EXCHANGE POLICY

We hope that you enjoy your purchase as much as we do. However, if you wish to make a return due to damage, or exchange item(s), we will happily assist in providing you a refund for damaged goods or a credit note for exchanges. 

Please ensure that your return meets the following conditions. 

- Returns must be received by Mildred & Co within 10 days of receiving your order.

- If you are unable to make the 10 day cut off please contact Mildred & Co directly to speak with one of our friendly staff.

- Goods must be in their original condition with their tags attached and in packing bag it was received in.

Then simply post your order with your return/exchange form to the following address: P.O Box 216 Newstead, Victoria, Australia, 3462.

Once you have completed this form below and submitted online, please print and include with your item. 

CONTACT US

mildredandco.creatives@gmail.com

PO box 216 

Newstead, Vic, 3462

Australia